Return & Refund Policy

1. Our promise

We want you to be satisfied with your purchase. Please inspect your item carefully at pickup or on delivery. Report any problem early so we can help quickly.

2. Dead on arrival (DOA) — 48 hours

If the product does not power on, or has a clear hardware fault that was not disclosed at sale, contact us within 48 hours of pickup or delivery.

• Keep the original receipt / warranty code and all accessories (charger, box, cable, etc.).
• Do not attempt third-party repairs before contacting us.
• We may ask for a short video or photos showing the fault.
• After inspection, we will repair, replace with an equivalent item, or refund — at our discretion.

3. Wrong item or wrong description

If you received a different model/specs than agreed (or than shown on your receipt), tell us within 48 hours. We will arrange a swap or refund after we confirm the mismatch.

4. Change of mind

UK used / opened items: Change-of-mind returns are generally not accepted, because used electronics cannot be resold as before once opened and used.

Brand new, sealed items: If still factory-sealed and unused, you may request a return within 24 hours of pickup/delivery. A restocking fee of up to 10% may apply. Delivery fees (if any) are non-refundable.

5. Items that cannot be returned

• Items with physical damage, cracks, dents, liquid damage, or missing parts caused after sale
• Items repaired or opened by a third party
• Software issues, forgotten passwords, OS reinstall requests, or “I don’t like it” after use (unless covered above)
• Consumables, custom orders, and items sold “as-is” / “no return” when clearly stated at sale
• Items returned outside the stated time windows without prior agreement

6. How to request a return

1. WhatsApp or call 0815 730 0909 with your receipt number or warranty code.
2. Describe the issue and send photos/video if asked.
3. Bring the item to our Igando or Computer Village (Ikeja) store, or follow our return shipping instructions for out-of-Lagos deliveries.
4. We inspect the item. Approved returns are processed as repair, replacement, or refund.

7. Refunds

• Approved refunds are paid by bank transfer to the account you provide (same name preferred).
• Refunds are usually completed within 3–7 business days after we receive and inspect the returned item.
• Paystack / card payments: refund is processed to the original payment method where possible; bank timelines may vary.
• Delivery / logistics charges are only refunded if the fault was ours (wrong item or DOA confirmed by us).

8. Warranty vs returns

After the return window, valid manufacturing or hardware faults are handled under your product’s warranty period (shown on your receipt and on our warranty page). Warranty does not cover physical damage, liquid damage, theft, or third-party repairs.

9. Contact

ICT SHOP Nigeria
WhatsApp / Call: 0815 730 0909
Stores: Igando (Omo Oba Plaza) & Computer Village, Ikeja
Website: ictshop.com.ng

Last updated: 18 July 2026. ICT SHOP may update this policy; the version on this page is the current one.